1. Information We Collect
When you book workshops, purchase clay kits, or browse our catalog, we collect name, email, phone, billing address, and lesson preferences. We also store account credentials and saved payment methods securely through PCI-compliant processors.
We automatically receive device information, IP address, and pages visited for analytics and kiln-scheduling optimization.
2. How We Use Your Data
KeenCrest Clay Studio uses your information to confirm class reservations, send firing schedules, manage waitlists, and personalize glaze and wheel recommendations. We never sell your data. We may share limited details with our kiln partners, only when strictly necessary for fulfillment.
3. Cookies and Tracking
We use essential cookies to keep you logged in and remember your cart. Analytics cookies help us understand which wheel techniques and glaze recipes are most popular. You can accept or decline non-essential cookies using the banner at the bottom of the site or in your browser settings. Your choice is stored locally and can be changed anytime.
4. Your Rights
You may request access, correction, deletion, or export of your personal data by emailing [email protected]. Requests are processed within 30 days. We retain class records for five years for safety compliance before permanent deletion.